Complanion - Statement

Introduction

Your privacy is important to us. This Privacy Policy explains how Complanion BV collects, uses, and protects personal data when you visit or interact with our website.

Complanion BV is committed to processing personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Belgian data protection legislation.

Throughout this Privacy Policy, the terms “Complanion”, “we”, “us”, or “our” refer to Complanion BV.
This Privacy Policy applies only to information collected through the website www.complanion.com and does not apply to information collected through other channels unless explicitly stated.

Company Details

Complanion BV
Spechtenberg 12
1932 Sint-Stevens-Woluwe
Belgium
Email: privacy@complanion.com

Personal Data We Collect

When you visit our website, we may collect different types of information depending on how you interact with the website.

a. Automatically collected information

Like most websites, we automatically collect certain technical information, including:

IP address
browser type and version
operating system
referring website
pages visited
date and time of the visit

This information is collected for website security, technical performance, and analytical purposes. Where possible, this information is aggregated and does not directly identify individuals.

b. Information you provide voluntarily

You may provide personal data when you:

contact us through forms or email
subscribe to newsletters or updates
register for events, webinars, or content
interact with blog or feedback features

The personal data collected may include:

name
email address
company name
job title
communication content

We collect only the information necessary for the purpose of the interaction.

Legal Basis for Processing

Complanion processes personal data based on one or more of the following legal grounds under the GDPR:

Consent – when you voluntarily provide information or subscribe to communications
Legitimate interest – such as improving website functionality and security
Contractual necessity – when processing is required to deliver services or respond to requests
Legal obligations – where required by law

How We Use Your Information

We may use collected information to:

operate and maintain our website
respond to inquiries and requests
provide information about our services or updates
improve website functionality and user experience
analyze website usage trends
maintain website security and prevent misuse

We do not sell personal data to third parties.

Sharing of Personal Data

Personal data may be shared only when necessary with:

employees or authorized contractors who require access to perform their duties
service providers supporting website hosting, analytics, or communication tools
authorities where required by law or regulatory request

All such parties are required to handle personal data in accordance with applicable data protection laws.
Where data is transferred outside the European Economic Area (EEA), appropriate safeguards are implemented in accordance with GDPR requirements.

Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

ensure proper website functionality
improve user experience
analyze website traffic
remember user preferences

Users may manage or disable cookies through their browser settings or via the cookie consent banner.
Further details are available in our Cookie Policy.

Links to Third-Party Websites

Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies.
Complanion is not responsible for the content or privacy practices of such external websites.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or regulatory obligations.

Your Rights Under GDPR

Under the GDPR, you have the right to:

access your personal data
request correction of inaccurate data
request deletion of your personal data
restrict or object to processing
request data portability where applicable
withdraw consent at any time

To exercise these rights, please contact us at privacy@complanion.com

You also have the right to lodge a complaint with the relevant data protection authority, such as the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

Changes to This Privacy Policy

Complanion may update this Privacy Policy periodically to reflect legal, operational, or technological changes.
The latest version will always be available on this website.

Contact

If you have questions regarding this Privacy Policy or how we process personal data, please contact privacy@complanion.com

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